Exoprise CloudReady® Help
Search:     Advanced search
Sub Categories
 
folder Sensor - ADFS (5)
folder Sensor - Exchange Online (9)
folder Sensor - On Premise Exchange (1)
folder Sensor - Outlook Web Access
folder Sensor - SharePoint
folder Sensor - Hosted Exchange (1)
folder Alarms (4)
folder Analytics (8)
folder Data Export and Sharing (4)
folder Sensor - Skype Sensors (1)


Showing: 1-20 of 26    »»
Articles
 
document How Do I Delete Or Uninstall A Sensor?
From the sensor dashboard move the mouse over the sensor menu (with the down arrow after the name of the sensor) and click 'Delete'. You will be prompted to confirm deleting the sensor, click OK. Or, from the main sensor information page, click the 'Delete sensor' in the left-hand column. You...
03 May, 2013
document What Are Email Sensors?
Email Sensors are components of the Exoprise CloudReady Monitoring solution.   Email Sensors are configured to run against an email platform (e.g. On-Premise Exchange Servers, Office 365 Cloud Based Offerings, Gmail, or any MAPI based email endpoint) and report on the service health....
14 May, 2013
document What is a multi-part CloudReady sensor?
Some CloudReady Monitor sensors provide support for different types of optional monitoring and management functionality. For example, some sensors provide support for both Active Monitoring (synthetic transactions) and performance metric collection for correlated diagnosis. Typically, the...
07 Oct, 2015
document Office 365 Logon Performance Degradation Graphs And Alarms
As you can clearly see in the Office365 Logon Performance graph below, around 7:00 AM on May 6th the local performance deteriorated significantly.  This particular graph and corresponding alarms prompted the customer to investigate what changed within their environment On May 6th at 7:00am. ...
20 Sep, 2013
document Crowd Performance Comparisons
As you can clearly see in the Office365 Logon Performance graph below, it appears that something significant changed on April 24th around 8:00 AM.  Prior to that timestamp the customer’s Logon Performance (green trend line) was consistently below the Exoprise Crowd Sourced data (blue trend...
20 Sep, 2013
document ADFS Token Failures Analysis and Synthetic Transaction Times
As you can clearly see in the ADFS Transaction & Counters graph below, it appears that something significant changed on April 16th around 8:00 PM. The ADFS CloudReady Monitor Sensor was able to identify the steady increase in Token Failures within the environment.  Additionally,...
20 Sep, 2013
document Hosted Exchange Performance Compared To Crowd Sourced Data
As you can clearly see in the Hosted Exchange Logon Performance graph below, it appears that something significant changed on April 23rd at 5:36 AM.  Prior to that time stamp the customer’s Logon Performance (green trend line) was consistently below the Exoprise Crowd Sourced data (blue...
20 Sep, 2013
document Logon Performance Compared To Crowd Sourced Data
As you can clearly see in the Office 365 Logon Performance graph below, it appears that something significant changed on April 23rd at 5:36 AM.  Prior to that time stamp the customer’s Logon Performance (green trend line) was consistently below the Exoprise Crowd Sourced data (blue trend...
20 Sep, 2013
document What protocol does the Office 365 sensor use?
CloudReady Monitor’s Office 365 Sensor uses the Exchange Web Service (EWS) interface to communicate with Office 365 and Exchange Online. This is the same protocol that Outlook uses to talk to Exchange Online.
25 Aug, 2013
document On-Premise Exchange Network Performance Improvement Identified And Quantified
As you can clearly see in the On-Premise Exchange Network Performance graph below, it appears that something occurred in the environment on November 12th at 6:32 PM.  Prior to that time stamp the customer’s Network Performance (green trend line) was consistently above 3 ms for an Average...
20 Sep, 2013
document How do you run sensors from a least privilege account?
As a general rule, all Exoprise components operate in read-only mode.  In most trial environments, running the Exoprise components as domain admin is the quickest installation option.  If using a domain admin account isn’t acceptable, please follow the steps below to operate Exoprise...
25 Aug, 2013
document Logon Performance Degradation Identified
As you can clearly see in the Office 365 Logon Performance graph below, it appears that something occurred in the environment on May 28th at 2:28 PM.  Prior to that time stamp the customer’s Office 365 Logon Performance (green trend line) was consistently below 2000 ms (2 seconds). ...
20 Sep, 2013
document Error: The Autodiscover service returned an error
[Error] Error connecting to the mailbox. There is a configuration, password or autodiscover service availability problem. Additional details follow: The Autodiscover service returned an error. More information: Typically when this error is generated it is because the single sign on (SSO)...
15 Feb, 2014
document Why does the Sensor periodically report a logon error when the credentials are valid?
Question: Why does the Sensor periodically report a logon error when the credentials are valid? Answer: This behavior is periodically expected from the Office 365 Sensor.  The error you are seeing is the exact error that Exoprise receives from Microsoft’s servers.  This...
25 Jul, 2013
document Will the synthetic emails sent for the MTA statistic fill up my mailbox?
No, during the email Sensor installation Exoprise CloudReady creates inbox rules to hide and delete the emails sent as part of the MTA test.If you manually remove the inbox rule that was created by Exoprise CloudReady, a new rule will be generated for you when the Sensor attempts the next MTA test.
26 Aug, 2013
document Error: Account Is Locked When Validating The Office 365 Sensor Account Information
Cause: This error message confirms that the account is valid but Exoprise is unable to login because Office 365 is requiring the temporary password to be changed before they unlock the account. The Exoprise platform is unable to step past this blocking point until the temporary password is...
26 Sep, 2013
document Autodiscover Overview and Troubleshooting
 Autodiscover for Office365 Overview Autodiscover is how Outlook finds a mailbox for an account. Autodiscover can be used for on-premises Exchange as well as Office 365 and generic Hosted Exchange. Autodiscover is a fantastic lookup service but it can also present challenges when things...
15 Feb, 2014
document Proxy Support and Overview
CloudReady supports operating through HTTP-based proxies and has been tested against many hardware and software based proxies. CloudReady supports the following proxy authentication methods: Basic Digest Integrated or NTLM Automatic Configuration The Exoprise Management...
07 Oct, 2015
document Network Path Performance requires ICMP support from your gateway
Network Path Performance is not visible In situations where there is no visible network path performance graph you should check that ICMP is enabled in your gateways and routers. CloudReady Monitor utilizes TCP/IP and/or ICMP traces to understand the end-to-end network path performance between...
06 Jun, 2014
document Map View IP Geolocation Accuracy
CloudReady Monitor utilizes an IP Geolocation service to pinpoint sensor sources and destinations on a map. Source IP locations come from the Internet connected gateway that the sensor uses to communicate with the CloudReady servers. Destination IP addresses are continually tracked...
22 Oct, 2014

Showing: 1-20 of 26    »»