Exoprise CloudReady® Help
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document Error: The Autodiscover service returned an error
[Error] Error connecting to the mailbox. There is a configuration, password or autodiscover service availability problem. Additional details follow: The Autodiscover service returned an error. More information: Typically when this error is generated it is because the single sign on (SSO)...
15 Feb, 2014
document Error: Account Is Locked When Validating The Office 365 Sensor Account Information
Cause: This error message confirms that the account is valid but Exoprise is unable to login because Office 365 is requiring the temporary password to be changed before they unlock the account. The Exoprise platform is unable to step past this blocking point until the temporary password is...
26 Sep, 2013
document Error: No response or reply to the test email was received. This indicates a problem with your email message delivery service
SYMPTOMS: You receive an error message in the errors pane or errors list for your sensor that says No response or reply to the test email was received. This indicates a problem with your email message delivery service. CAUSE: This error indicates that the sensor was not able to fully...
22 Dec, 2014