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document Office 365 Logon Performance Degradation Graphs And Alarms
As you can clearly see in the Office365 Logon Performance graph below, around 7:00 AM on May 6th the local performance deteriorated significantly.  This particular graph and corresponding alarms prompted the customer to investigate what changed within their environment On May 6th at 7:00am. ...
20 Sep, 2013
document Crowd Performance Comparisons
As you can clearly see in the Office365 Logon Performance graph below, it appears that something significant changed on April 24th around 8:00 AM.  Prior to that timestamp the customer’s Logon Performance (green trend line) was consistently below the Exoprise Crowd Sourced data (blue trend...
20 Sep, 2013
document Logon Performance Compared To Crowd Sourced Data
As you can clearly see in the Office 365 Logon Performance graph below, it appears that something significant changed on April 23rd at 5:36 AM.  Prior to that time stamp the customer’s Logon Performance (green trend line) was consistently below the Exoprise Crowd Sourced data (blue trend...
20 Sep, 2013
document What protocol does the Office 365 sensor use?
CloudReady Monitor’s Office 365 Sensor uses the Exchange Web Service (EWS) interface to communicate with Office 365 and Exchange Online. This is the same protocol that Outlook uses to talk to Exchange Online.
25 Aug, 2013
document Logon Performance Degradation Identified
As you can clearly see in the Office 365 Logon Performance graph below, it appears that something occurred in the environment on May 28th at 2:28 PM.  Prior to that time stamp the customer’s Office 365 Logon Performance (green trend line) was consistently below 2000 ms (2 seconds). ...
20 Sep, 2013
document Error: The Autodiscover service returned an error
[Error] Error connecting to the mailbox. There is a configuration, password or autodiscover service availability problem. Additional details follow: The Autodiscover service returned an error. More information: Typically when this error is generated it is because the single sign on (SSO)...
15 Feb, 2014
document Why does the Sensor periodically report a logon error when the credentials are valid?
Question: Why does the Sensor periodically report a logon error when the credentials are valid? Answer: This behavior is periodically expected from the Office 365 Sensor.  The error you are seeing is the exact error that Exoprise receives from Microsoft’s servers.  This...
25 Jul, 2013
document Error: Account Is Locked When Validating The Office 365 Sensor Account Information
Cause: This error message confirms that the account is valid but Exoprise is unable to login because Office 365 is requiring the temporary password to be changed before they unlock the account. The Exoprise platform is unable to step past this blocking point until the temporary password is...
26 Sep, 2013
document Autodiscover Overview and Troubleshooting
 Autodiscover for Office365 Overview Autodiscover is how Outlook finds a mailbox for an account. Autodiscover can be used for on-premises Exchange as well as Office 365 and generic Hosted Exchange. Autodiscover is a fantastic lookup service but it can also present challenges when things...
15 Feb, 2014