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What's New

Article ID: 84
Last updated: 01 Jun, 2018

In this article you can find the latest release notes about CloudReady Monitor.

May 30, 2018

  • New SAML Single Sign-On Support for CloudReady
    No more passwords for CloudReady, you control the access. Manage who can access CloudReady with your own Identity Provider.

    Multiple Configurations
    CloudReady supports multiple SAML configurations, per-tenant, for extra control and configuration. Use different configurations for testing out new identity providers, during migration, or for additional flexibility.

    Provision Users Automatically or Pre-create Invites
    SAML configurations can automatically provision users within a specific role or you can require an invite, first, before they are allowed to access CloudReady.

    Automatic Migration
    Users that previously had CloudReady-based accounts are automatically converted when they sign-in via SAML.

    Organization Owners Maintain Both Sign-ins
    At this time, Organization (tenant) owners will maintain their previous credentials (passwords) in addition to SAML-based sign-in capability. This is for emergency access in case the SAML provider is unavailable or mis-configured. We recommend maintaining at least two Organization owners within a tenant.

May 3, 2018

  • Site Management Pages Upgraded
    A column was added for 'Free Space' and it reports the available disk space for the computer running the site (OS Drive). We also added a column when an update is available for a site. You can see the changes here.

    Ensuring the machines running CloudReady sensors have enough disk space is important to the health of your installation. CloudReady doesn't take up much space but updates from Microsoft do - especially for older machines!

  • Scheduling Private Site Upgrades
    Private site updates are handled automatically by CloudReady but you can manually schedule an update if instructed to by support, for new product features or if you would like to upgrade on your own schedule.

  • New Site Operations Available
    New operations were added for Sites enabling customers to Refresh, Restart or Reboot their private site. These operations can be accessed from each Sites edit page. Use with caution of course - or not at all. These operations were added to assist customers with maintaining their sites in good working condition and if support requests that you perform an operation.

February 27, 2018

  • Alarm Email Hooks
    We've added a new way to publish CloudReady alarms, we call them Email Hooks. You can create a email hook on the Alarm Settings page, configure alarms to use the hook, and CloudReady will send custom formatted email templates to any system that consumes emails like ServiceNow or others. You can read more about the new functionality or here

February 21, 2018

  • Expanded PowerShell API
    Support was added for updating and deleting private sites as well as managing maintenance mode status. You can get more information about the API here.

October 10, 2017

We updated the CloudReady dashboards with support for new widgets:

  • New SaaS Service Availability View
    The new Service Availability widget enables you to see SaaS service availability over time per or per different service monitored. This is often a better view of various services and their availability from a particular location or branch office. Here's an example of Skype Availability over 90 days.

or SharePoint Online and Office 365 Email Availability Over 90 Days

  • Improved Sensor Heatmap
    The heatmap widget has been improved and now enables viewing sensor health over time with configurable alert or error counts to trigger a state change. By right clicking on a cell, you can list all the sensors present for that sensor type and site. You can also left click on a cell to drill into a table view of those sensors. Click on column or row headers will show you a table view of all sensors of that type or on that site respectively.

Real-time Service Monitoring Heatmap Options

  • Upgraded and Improved Map Widgets
    The map widget has been improved to show trending, alarm, errors and events from a world map which can be zoomed and saved in a dashboard. You can choose to view site performance by metric trend or the number of alerts and errors fired in the selected time span.
  • New Widget & Dashboard Preview
    When you create a new layout (tab) within the dashboard, you have the option of starting with a pre-configured layout. We added this capability so customers could understand more of our new widgets and easily try out some of the new widget types.

To try this, simple click the **+** (plus) button to the right side of the dashboard and click 'New' to create a new layout. You will see various different preview layouts to help get you started.

Wednesday August 23rd, 2017

  • New Metric Scorecard Widget
    The scorecard widget enables highlighting critical element historical performance across a group of sensors of the same type. For example, you create a scorecard for MTA Inbound performance across sensors of the same Email type and highlight performance over a period of time. Another example, would be to highlight DNS lookup times across a series of sites.

New Metric Scorecards

  • New Metric Chart Widget
    The metric chart widget enables graphing of different elements from different sensors across periods of times. This sensor (finally) enables you to create graphs of elements from disparate sensors to identify possible correlation and causation. Both widgets are in beta during this testing period. Let us know if you have any questions or would like to see further enhancements. We have more in the works.

New Metric Charts - Graph Any Elements

Wednesday August 16th, 2017

  • New Free/Busy Sensor for Exchange Calendar Monitoring
    We released a beta of an Exchange Free/Busy sensor for detecting and monitoring Exchange Calendar performance and availability. The Exchange Freebusy sensor tests Freebusy and calendar performance as well as appointment creation, lookup and deletion. A number of customers have requested the testing of Freebusy and calendar availability performance.

Tuesday July 28, 2017

  • You can now configure Alarm Recipient Groups during sensor setup.
    During the last step of sensor deployment, the Alarm Recipient Group can be chosen for the system created default alarms. We also let the deployer role know when they are not in the selected recipient group.
  • Edit, update and delete Alarm Recipient Groups from new Alarm Settings page
    From the Alarm Settings you can see all of the recipient groups for an Organization and the alarms that are attached to a group. Groups can be edited from this page as well.
  • Change the Alarm Recipient Groups for any number of alarms
    From the Alarm Dashboard you can now change the recipient group for multiple alarms at the same time as well as filter the alarms by recipient group. To change the recipient group for a set of alarms:
    • Optionally filter by recipient group using the filter in the upper right
    • Select which alarms you would like to change
    • In the upper left, Actions dropdown, choose Set Recipient Group...
    • Choose the group that you would like to change to and click Apply

Tuesday July 18, 2017

  • Metrics Documentation now available for all sensors
    Metrics are now documented for each of the sensors. From various points through the product, you can download a CSV of elements, descriptions and which default alarms are created for a sensor. Metrics are available from the setup screens, alarm setup (choose) and main sensor display page.
  • Site Logging Prioritization
    A new feature was added to improve alarm logging integration. Sites alarm publishing can be prioritized to only publish alarms to the first reporting Private Site when enabled for prioritization. This feature enables improved high-availability integration with systems like SCOM and Splunk. Previously, all sites enabled for alarm logging received all alarms for a CloudReady tenant. When prioritization is enabled, only the first reporting (available) Private Site will receive the alarm. If the Private Site is no longer contacting CloudReady, the next Private Site will be chosen to publish to. To enable site prioritization:
    1. Enable alarm logging for multiple private sites via Manage Sites
    2. Enable site prioritization via Organization Settings
    3. Select Highest priority available site and re-order the sites if needed
    The first site in the list (as opposed to all sites) will receive published alarms. If the first site goes offline, the next site in order will be chosen.

Thursday May 18th, 2017

  • New Alarm Status Queries
    The PowerShell Management API was updated with newer export functionality for Alarm status and Alarm History. You can read more about the export API and additions here. APIs were added for real-time alarm status that includes filtering by site and sensors. Historical alarm data was made available which also includes filtering by sites and sensors.
  • Sensor Table Widget Enhancements
    The Sensor Table widget was updated to separate the Trend metric from the Spark column. Also, the first Sensor column was made optional. Both enhancements enable more control of what is displayed which can be helpful if building layouts for printing or mobile/responsive views.

Sensor Table Widget Enhancements

Monday May 8th, 2017

  • Maintenance Mode for Sites
    A new feature was added for Private Sites called maintenance mode. Sites in maintenance mode are, by default, not visible in many of the dashboard widgets like the Solution Overview and Sensor Heatmap. You may want to put a Private Site in maintenance mode if the site is temporarily offline, a network is under going changes, or you are rebuilding a machine. By putting the site in maintenance mode:
    • Dashboard users won't see that the site is offline in the Overview and Sensor Heatmap
    • Won't be notified of alarms and especially off-schedule alarms
    • Won't see trend graphs for the sensors from sites that are in maintenance mode
    Maintenance mode can be configured for a period of time or indefinitely. Maintenance mode can be automatically deactivated for a site once the sensors start running and uploading data. To configure maintenance mode, go to the Manage Sites and click Edit for any of the sites you have permissions to. To configure whether to see all sites and sensors regardless of whether the sites are in maintenance mode, there is a new setting at the bottom of your profile page.

Thursday April 13, 2017

  • The new Sensor Details analysis page is the default for all sensors and customers.
    • Responsive and Printable - The new fully-responsive design fits on your mobile device or the printed page. Printing of a page is much cleaner.
    • Synchronized Charts - Sensor data series, alerts, and errors all side by side on date-time synchronized charts.
    • Custom Time Periods - View data for the specific time period you're interested in. Pick a preset time range or choose a custom beginning and end date to tune out any irrelevant data.
    • Improved Scorecards - New scorecards are cleaner and show more relevant data for a quick guide to your sensor health.
    • Share What You're Seeing - You're interaction with the page is automatically saved in the URL, allowing you to bookmark the page set up just the way you want, or to share your custom URL with a colleague.
    • Remembers your options - The new details page remembers many of your options across different sensor pages
    • Bookmarkable - You can now bookmark pages and it will remember your selected tab, options and date time period

Example New Sensor Details Page: Skype Audio MOS Scores in Real-Time

Friday March 21, 2017

  • New CloudReady Public Locations Were Added:
    • PUB-OHIO
    • PUB-CANADA (Montreal)

Tuesday March 14, 2017

  • Shareable dashboards were introduced to CloudReady. Sharing a dashboard ensures all members of your organization see the same view provided they have the same permissions to sensors. Different dashboards for the CIO, the helpdesk, network team and application owners can be created.
  • Layout pinning was introduced enabling the pinning of dashboards to the top level menu.

Monday March 13, 2017

  • The map dashboard widget now supports a configurable viewport so that the map can be zoomed in to a specific country or set of public sites.
  • The alarm feed widget was updated with more detail about an alarm condition and the ability to click through to the sensor from the dashboard feed.
  • A new feature was added to the alarm dashboard to regenerate default alarms for an individual or set of sensors. Regenerating the default alarms for sensors will remove the existing alarm configuration and regenerate the default recommended alarms for the sensor based on its current operational metrics. Thresholds will be configured based on the current performance and availability of the sensor.
  • A new feature was added for temporarily snoozing alarms in the future. This can be helpful during planned maintenance and more prolonged network outages. Alarms can be snoozed by site, type, and the service that is being monitored.

Monday March 6, 2017

  • Public sites in Sydney AU were upgraded and expanded and additional capacity was added.
  • CloudReady SharePoint Sensors were upgraded to improve upload and search related statistics.

Upload and download times are now more consistently measured. Upload file search time is now more accurate and improved.

  • A new CloudReady MAPI-over-HTTP (aka RPC over HTTP) sensor was released in BETA. The MAPI-over-HTTP sensor, while heavier then other protocols, more fully emulates an Outlook client connection against Exchange and Exchange Online. Give the new sensor a try here.

Thursday January 19, 2017

  • The CloudReady VoIP sensors were recently updated and expanded.

We released two new versions of the VoIP sensors that can be pointed to Azure or Amazon Web Services public regions for testing Private Site to Cloud VoIP communications and capabilities. These sensors can be helpful in understanding UDP/VoIP/Audio performance via external relay/media servers.

  • New Emulated MOS Metric

Mean Opinion Score (MOS) is a measure of the quality of an audio call computed by taking into account Jitter, Packet Loss and Latency between the caller and callee (the sensor and the receiver). We've added this MOS metric to the VoIP Sensors for estimating call quality and testing the capabilities of your network.

Wednesday January 18, 2017

New sensors for Slack, Yammer and Microsoft Teams were released in BETA. These new sensors are more sophisticated then our WebLogin sensor - they create a test group or channel and, for each sensor run, post, read and delete a message within the monitoring channel. This ensures that the applications and your tenant are receiving and delivering messages from bots, integrations and other users.

The new sensors support federated or managed (cloud) logins across most Single Sign-On (SSO) providers. Some of the new metrics captured are:

  • Get Groups Time - Time it takes to retreive the available groups for the account
  • Post Message Time - Time it takes to post a message to the Exoprise test group
  • Get Message Time - Time it takes to retreive the posted message from the test group
  • Delete Message Time - Time it takes to delete the posted message from the test group

Tuesday January 17, 2017

A new CloudReady RDP sensor was released in BETA. The RDP sensor continuously automates an RDP client to sign into remote sessions, launch an application and measure the responsiveness of these interactions.

By synthetically testing RDS, Terminal Services and Citrix XenApp you can measure the up-time and performance of these critical environments to ensure optimal end-user experiences. The CloudReady RDP sensor, alongside our Management API, can also be used for load-testing.

Here are some the metrics that are captured by the RDP Sensor:

  • Total Login Time - Time it takes for the sensor to initialize, connect and login into a remote session<
  • Connect Time - Time it takes to connect to the Remote Desktop Server
  • Login Time - Time it takes from being connected to the Remote Desktop Server to full login to the remote session
  • Bandwidth - Bandwidth as measured and reported by the Remote Desktop Client session. Bandwidth directly affects the quality and responsiveness of the RDP remote session
  • RTT - Round-Trip-Time as measured by the Remote Desktop client during the session. Latency directly affects the qualify of the Remote Desktop session.
  • Quality - Quality of the RDP connection as measured by the Remote Desktop Client. Quality is reported as a number between 1 and 4 with 1 being a poor connection and 4 being a good connection. Bandwidth and latency (RTT) will influence the quality of the RDP session.
  • Program Launch -This is the time it takes launch the program after inputting the configured command-line and recognizing the input text. If you are interested in how long it takes for an end-user to launch an application in a remote desktop as part of a Service Level Agreement (SLA) then this value can be helpful.
  • Login to Launch - This is the total from login to the desktop (where the desktop/menu/taskbar is presented) to recognizing that the configured program is launched and running.
  • Logoff Time - Logoff time is the time it takes to logoff of the remote RDP session. The CloudReady RDP Sensor logs off each remote session and times how long the interaction takes. Properly logging off remote sessions is critical for healthy server capacity.

Wednesday November 16th, 2016

  • This week we released an upgrade to our venerable Site Grid that was frequently requested. Each cell in the grid is clickable to see the individual status and last update for any of the sensors within that type or site. You can also navigate through to each sensor from the popup window. This makes navigating large deployments of sensors easier.

Wednesday November 2, 2016

  • A beta release of the new Sensor details page was released today. A number of features were added:
    • Responsive and Printable — The new fully-responsive design fits on your mobile device or the printed page.
    • Synchronized Charts — Sensor data series, alerts, and errors all side by side on date-time synchronized charts.
    • Custom Time Periods — View data for the specific time period you're interested in. Pick a preset time range or choose a custom beginning and end date to tune out any irrelevant data.
    • Improved Scorecards — New scorecards are cleaner and show more relevant data for a quick guide to your sensor health.
    • Share What You're Seeing — You're interaction with the page is automatically saved in the URL, allowing you to bookmark the page set up just the way you want, or to share your custom URL with a colleague.

These new visualizations will be taken out of beta over the next few months.

Thursday October 6th, 2016

  • New SharePoint Sensor Metrics: The CloudReady SharePoint Sensor was recently upgraded and new Single Sign-On metrics were added for charting and alarming. These metrics are subsets of the Login and Upload Time and include:
    • Initial Page Time - Loading time of the initial page including all SSO redirects. This metric provides insight into the performance and availability of Microsoft's initial login pages and login infrastructure.
    • Managed Login Time - Time spent explicitly logging in using Office 365 cloud identity. 
    • Federated Login Time - Time spent explicitly logging in using on-premise identity (typically ADFS). This metric provides insight into the performance and availability of the redirects and connections between on-premise SSO solutions like Active Directory Federated Services and its interactions with Office 365.
    • Upload Search Time - Time spent finding the uploaded sensor document in the SharePoint file library. This metric provides insight into the performance and availability of file search within SharePoint Online.
    • No changes to the sensor configuration are required to begin receiving these new metrics. Crowd-based comparisons are also provided to compare your Federated performance to the anonymous aggregated crowd. We recommend setting up new alarms against these metrics depending on your environment.

Thursday September 29th, 2016

  • The headless browser that is utilized for many of our Web-based sensors was upgraded recently. The Webkit-based browser was upgraded to a newer engine that is more compatible with modern Web-based SaaS-based applications like the newer releases of Office 365
  • In addition to the newer browser engine, we upgraded our timings and instrumentation. These upgrades are improvements in our accuracy for metrics like Connect Time, SSL Negotiation Time, TTFB and DNS Lookup Time.

Wednesday September 21st, 2016

  • We released a Beta of our Management API. Now with PowerShell you can add, remove, and update CloudReady Sensors. There are samples provided within the PowerShell API download that detail how you can use Office 365 PowerShell in the same scripts as the CloudRead Management API to keep you cloud-services monitored and healthy. To learn more about the API see here. Click here to enable the management API for your account and get the download.
  • We released an upgrade to our Management Client which includes a more recent version of Webkit and should prove to be more stable for configuration, setup as well our main Dashboards and visualizations.
  • The Sensor Grid Widget was upgraded to take it out of beta, add more flexible column layouts and enable quick expansion of the sparkline for better visualizations.
  • We added support for including a link to the sensor and a link to the alarm in the Alarm email subject template
  • A bug was fixed for the VoIP sensors element group headers
  • Product upgrade notices were made more apparent with a pop-down until everything is marked as read. We wanted to make sure people saw our product update notices.

Thursday July 28th, 2016

  • We released a new Sensor Grid Widget that enables lots of new access and functionality within our dashboards:
    • Multiple sensor grids can be added to any customizable dashboard
    • Each grid can filtered by site or sensor
    • Each grid can display any duration of data within the grid, 3,6,12,& 24h, 7d,30d, or 90 days worth of data for any sensor
    • If a grid is filtered by the type of sensor, then different metrics can be displayed and visualized over different time periods
    • Here's a screenshot of the grids in action as well as the configuration of the grid

  • We fixed a bug with our availability widgets where for certain sensor types, they were off by one and therefore the availabilty percentages were off by a few points.
  • A bug was fixed when switching between tabs after a long time and the solution overview widget was not properly refreshed.
  • Dashboard support was improved for IE9

Tuesday July 5, 2016

  • The EAS sensor now supports multiple languages and mailboxes that are set for other then English

Wednesday June 29, 2016

  • We updated the SharePoint sensors to fix issues related to Microsoft's new library view roll-out
  • An option was added to the Dashboard layouts to synchronize widget titles if a sensor is renamed
  • A bug was fixed in the daily health email where sites with a site nickname was not being used

Friday June 10, 2016

  • Updated the validation pages to explicitly remind users that validation is local the machine and does not guarantee that deployed sensor will work in each site according to their network conditions and environment.
  • Better reminders during deployment of receiver requiring sensor, navigation updated to bring the user back to the right page to continue
  • A bug was fixed in the last updated timestamp for new widgets to display 'not yet'
  • A bug was fixed in the site overview popup and its sizing
  • New option to reset all layouts was added to the dashboard

Tuesday May 31, 2016

  • The dashboard site grid was updated to support more colors and statuses. Sensors that are on sites that are not responding are now colored dark grey to more easily visualize sites that are not operational. 
  • Dashboard tab scrolling was fixed in mobile responsive views
  • Performance improvements were made for the dashboard
  • New alarm feed widget was added to default layouts
  • Updated the Skype sensors and receivers to set status messages that the accounts are being utilized

Wednesday April 27, 2016

  • Error plot bands were added to the visualization of every sensor. Pinpointing and visualizing sensor problems is more easy now for every sensor. Quickly see performance and/or networking problems that lead up to an error, double-click to be taken to the exact error conditions in the tab below. Any hour where 15% or more of the sensor runs resulted in an error will be shaded red so outages and problems are clearly indicated.

Thursday April 21, 2016

  • We officially launched our new Exchange ActiveSync monitoring sensor
  • A new Alarm Feed Widget was added to CloudReady. You can add the Alarm Feed Widget to your dashboards by going to any draggable (customizable) layout and selecting the Alarm Feed from the Widgets menu. The widget displays the alarms for the last 3 days (or a maximum of 50) within an account for the sensors and alarms you have permission to see. The alarm state will be green if the alarm has been resolved or red if it remains in the alarm state.

Alarm Feed Widget

  • Skype for Business 2016 Experimental Support was added to the Skype for Business Monitoring sensors.
  • Support for using an alternative SIP address for the Skype for Business sensors was added. You should be able to use a non-matching SIP Address and username/account.

Monday April 4th, 2016

  • We fixed a bug with invoice retrieval for credit-card subscriptions related to the new Organization structure
  • We upgraded our SSL libraries to the latest LTS release for our Management Client and client tools

Thursday March 17th, 2016

  • Alarm dashboard improvements were released with advanced filters for quickly locating alarms by type, site and within different time periods. Additionally, performance improvements were made to the alarm dashboard.
  • The sensor edit grid was improved with advanced filters for quickly locating sensors by type, site and creation date. Performance improvements to this page were also made.

Tuesday March 8th, 2016

  • A BETA release of our new CloudReady ActiveSync (Exchange Active Sync [EAS]) sensor was released. Give it a try and let us know what you think.

Friday February 26th, 2016

  • Full team and Role-based Administration and Control was added to the CloudReady platform. Now within CloudReady, administrators can group users and resources (sites, sensors) in teams, giving each user a distinct role which grants rights to the included resources of a team. Teams can be accessed through the Admin section of the side-bar. For more information about teams see here.

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