Exoprise continuously monitors the operations of its service — using synthetic sensors from all over the world, in addition to real-user monitoring from everywhere. If there are any interruptions in service, planned or unplanned, a note will be posted here.
| Core Servers | Public Sites | Alarms | Dependant Services | Service Comms API |
|---|---|---|---|---|
 | | | | |
Monday, February 13th, 2023 8:00AM
Regular Private Site and Service Watch Desktop upgrades have started across customer deployments. OpenSSL is being updated as well as other fixes. Please contact support@exoprise.com if you have questions.
Monday, May 9th, 2022 12:30 PM
A fix was deployed for the Yammer sensors that was affecting some tenants where the targeted group for synthetic testing was not discoverable with the returned result set. The sensors should automatically recover as the updates are delivered. We apologize for any inconvenience this may have caused.
Thursday, May 5th, 2022 10:00 PM
We are investigating issues with Yammer sensors for certain tenants and the visibility of the designated synthetic test group. We are still trying to recreate the issue.
Thursday, February 24th, 2022 9:00 PM
We have continued to monitor the offline sites and are only down to a few. Most sites have recovered and if sites remain offline they should be cycled via the Management Client, services controller or other means. We expect 100% of the sites to recover within the next 1 to 2 hours.
We will continue to investigate the root cause of the outage and publish the findings here within the next few days. We apologize for any inconvenience this outage may have caused and plan to put in place processes to prevent this from happening in the future.
[Updated 12:30 2022-02-25, Root Cause]: Root cause analysis determined that an update deployed earlier in the day on February 24 caused many older sites to temporarily go offline. The update to the core task took advantage of a newer platform call and was not supported by older sites. This caused the core task to error and prevented uploads or further operations by many sites.
The rolling outage wasn’t discovered until later in the day, and once it was, the operations team initiated a rollback. Once rolled back, sites began updating again and fully recovered within 2 hours.
To prevent this from happening again, we’ve enhanced our automated testing against older versions of our sites, and will keep this in place until older site versions are completely upgraded. Again, we apologize for any inconvenience the outage caused.
Thursday, February 24th, 2022 7:50 PM
We have successfully rolled back system updates and restoring previous systems. We see sites slowly coming online and sensor data being updated. We will post an update within an hour.
Thursday, February 24th, 2022 7:00 PM
We continue to investigate the source of the outage and are rolling back system updates. We will post an update within an hour.
Thursday, February 24th, 2022 6:00 PM
We are investigating an outage of some queuing and reporting subsystems for our monitoring service. We will post an update within an hour.