Exoprise has many web-based sensors that support different SaaS applications, actions, and Single Sign-On environments. This article captures some of the common validation and operational errors that are generated.
In many cases, when errors are presented and recognizable, the errors are extracted and presented to you from the application. Often, sign in errors are not specific as that would be revealing too much about the underlying credentials or application.
For most web-based sensors we present a screen capture of the resulting page. From the Management Client you can right-click on the image and open it for a larger view.
This error is generated when a sensor has navigated to a unrecognized screen. Usually, this is a server generated navigation and error due to a service interruption or possibly an unsupported Single Sign-on provider.
Username submission failed: This username isn’t in our system. Make sure you typed it correctly. Otherwise, contact your admin.
The supplied account name is incorrect. This message is extracted from the sign in page that the sensor is navigating too and is generated by the server or web application (not us).
- You should try the same steps with the same account to see what the results are.
- Try signing in with Firefox or in a browsers incognito mode, possibly you have a cookies or some other artifact that is enabling you to sign in but the sensor can’t.