Here are common errors that can occur during the site installation when using the Guided Installation method.
- During the site install if a proxy was detected, the proxy configuration for the site should have been checked and verified. Go back and reconfigure the proxy settings for the site and/or adjust your proxy settings.
You may have to uninstall the service if the installation or uninstall was interrupted (you didn’t wait). You can also use the Manage Local Site link from the Management Client to uninstall or try and change the proxy or logon settings.
Read more about proxy support, particularly if Proxy PAC or WPAD deployments are used.
- Disable anti-virus during installation and/or configure the AV software to allow the (exosvcshell.exe) service to communicate with https://service.exoprise.com
- If you are using SSL inspection (aka referred to as man-in-the-middling) make sure the root certificates are updated for the account that the service is being configured to logon as. If you are using Local System and you haven’t deployed the root certificates (for whatever is generating SSL certificates) to the machine certificate store then it may not work and you’ll need to ensure the certificates are installed for the machine.
You won’t be able to deploy any sensors to the site until the service is correctly installed and contacting the CloudReady servers.