Common Questions About Account Management, Billing and Subscriptions
Canceling a subscription is easy from the Admin > Settings > Billing page. You need to be an owner or be a Billing manager to cancel the subscription. Once you cancel the subscription, you’ll still be able to use the solutions until the renewal date but the subscription won’t renew.
Sensors are automatically added to a subscription as they are deployed but the subscription isn’t automatically reduced when you remove sensors (you may be moving them). To synchronize a subscription with the credits deployed go to Admin > Settings > Billing page and click ‘Synchronize…’
No, Exoprise does not store your credit card information. We use a recurring subscription service to manage the subscriptions and that service is extremely secure and PCI compliant. The subscription service is responsible for credit card storage.
A sensor credit is a chargeable unit within the Exoprise platform. Most synthetic sensors are a single credit per month, some are 1/2 credit and some, like the Teams AV Conference sensor, are more than a single credit.