Exoprise Service Watch Desktop can be installed in three different ways, depending on how the installer has been configured by the Exoprise administrator and the permissions of the user installing.
- Install as a service
- Install as an application for everyone
- Install as an application just for the user running the installer
An Exoprise Service Watch Desktop installation can also be downloaded and packaged via a software distribution mechanism.
Installing as a service is the most robust installation method. Additionally, when Service Watch Desktop runs as service it can collect desktop application network data in real-time for desktop applications such as Microsoft Outlook, Microsoft Teams, Zoom, WebEx, RingCentral and more.
Install as a service (recommended)
When Service Watch Desktop is installed as a service, it starts earlier and is available to monitor the desktop experience for everyone who uses the computer. Installing as a service requires administrative privileges.
This is the recommended installation method
The name of the service once installed is ‘ExoSvcShell’.
Install as an application for everyone
When Service Watch Desktop is installed as an application for everyone, Service Watch will be launched when the users sign in to their desktops and will stop when they log off the computer. When Service Watch runs as an application it can be more easily managed and terminated.
Installing as an application for everyone requires administrative privileges during installation.
Install as an application for just me
When Service Watch is installed as an application just for me, it will only be installed by the user performing the installation and only be available for monitoring the digital experience of that user.
Application Mode
When Service Watch Desktop is run in application or user mode, it starts when a user signs into the desktop, as opposed to starting as a service. When Service Watch Desktop is installed as a service, it runs when the computer is started and before anyone signs into any desktops.
Application mode makes it easier to install by any user, regardless of the permissions they have on the Windows computer.