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Service Watch Browser

Service Watch Browser is Real-User Monitoring (RUM) for SaaS, third-party applications, and web applications you might not own but still want to monitor.

Exoprise Service Watch monitors business-critical web services and applications from the end-user’s perspective — by watching their browser — for ONLY the domains and sites you care about.

Service Watch Browser is a browser extension easily deployed to all or a subset of users, with configurable filters to monitor select sites.

Actual End-User Experience

Service Watch Browser is for measuring actual end user experience no matter where the user is located and is perfect for remote and roaming users accessing business applications like Office 365, Salesforce or Workday.

Service Watch Browser can operate against any list of domains and applications, internal or external cloud apps. Service Watch Browser enables IT administrators to debug and diagnose slow applications and poorly performing networks. For applications that IT can’t or doesn’t control, Service Watch Browser can provide long term trending into service-level violations or real-time troubleshooting.

Deploying Service Watch Browser

Service Watch Browser is simple to deploy:

  1. Invite end-users to install the Service Watch extension. We recommend you try it yourself first. Choose end-users that exist in different environments to understand their end-user experience.
  2. Define a set of filters and domains that you want to monitor applications for. The Service Watch extension will then be able to monitor those applications.
  3. That’s it, it’s that simple.

You can invite anyone to install the Service Watch extension and collect data on any domains and applications that you specify.

Service Watch Browser Widgets

By deploying Service Watch Browser, a dashboard will become available and provide you with visibility into the data collected. The Service Watch Browser dashboard include three types of Widgets to make it easy to troubleshoot end users performance issues.

Service Watch Scorecard Widget

This scorecard widget is ideal for quick visualizations of specific metric for a single sensor or in aggregate across all sensors of a specific type. Choose and configure over a period of time to include in the tab.

Service Watch Scorecards are ideal for visualizing network request performance for specific SaaS sites or users, no matter where the user is located.

The scorecard color for the metric changes depending on the recent trend over the selected period of time.

  • Green if the trend is less than a 5% increase
  • Orange if the trend is between 5 and 10% increase
  • Red if the trend is a greater than 10% increase
Service Watch Scorecard
Visualize RUM Experience Scores for Any Request or User

Service Watch Grid Widget

The Service Watch Grid widget is a powerful widget for visualizing tables of requests filtered by domain or user. Choose from different metrics with full sorting capabilities and spark lines for trend visualization over different time periods such as daily, weekly, monthly and more.

The Service Watch Grid widget enables quickly assessing the network, client, server performance from the end-user’s perspective for any website or Software-as-a-Service (SaaS) property. Grids can be configured by user or domain for analyzing specific user issues or specific SaaS application issues.

Service Watch Grid Widgets
Visualize, filter, and sort network requests and Web Experience Scores (WXS)

Service Watch Graph Widget

Chart any metric for any request (Domain, User, or All). Add this widget and use the controls to select a trending metric and configure the time period for the graph. Values or percentages can be visualized for client, server, or network percentages and values. Different users or domains can be selected.

Use the Service Watch Graph widget to build specific tabs for different SaaS applications, or build a layout for different users in a group or department.

Visualize different network delay metrics over time.


Web Experience Score – WXS

The WXS or Exoprise Web Experience Score is an indicator of the overall health and performance of a user’s or website experience. The purpose of the WXS is to encapsulate client, server, network and background AJAX/XHR performance for websites and Software-as-a-Service applications.

This WXS should be an estimate of an end-user’s web experience via their browsers. A higher score between 8 and 10 indicates good web and SaaS performance. Lower scores indicate slower web performance and therefore poorer experience.

In some ways, the WXS is similar to the Apex but the Apdex doesn’t account for background requests which are a growing part of the web experience and Single Page Apps.

Who Should Run Service Watch Browser

Selecting end-user candidates to run Service Watch can vary depending on what you are trying to do. Trying to diagnose application performance for end-users in remote locations or mobile users is a good starting point for Service Watch:

  1. Mobile or Remote Users
    Service Watch is excellent for measuring the performance of cloud and custom applications from the end-user perspective, no matter where they are located. If you have end-users that telecommute or users that are on the go, invite them to install Service Watch extensions and configure it for their most critical Line of Business (LOB) apps.
  2. Branch Office Users
    If you have pro-users or administrators in branch offices, as well as knowledge workers that are dependent on apps like Office 365, SharePoint, OneDrive and more, then they are good candidates for installing Service Watch.
  3. Users That Complain of Slow Performance
    When you are troubleshooting slow performance or network problems for users, they can be great candidates for inviting to install the Service Watch extension and configuring domains for their critical sites and apps.
  4. Try It With IT or Network Administrators
    To get an early understanding of how Service Watch works, you should invite other IT personnel to set up the Service Watch extension for monitoring applications like Office 365, SharePoint, Service Now and more.

Find Out More

Read more about Service Watch on the following pages:

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