Exoprise Service Watch Desktop is Digital Experience Monitoring (DEM) platform for end user desktops, SaaS applications and ALL of Microsoft 365. Service Watch Desktop monitors system, browser, application and network performance for employees to ensure productivity and salinification with IT services.
Service Watch Desktop provides complete coverage for Microsoft 365, third-party SaaS services, and desktop applications. Service Watch Desktop is easily installed across all or a subset of users within an organization.
Download or package an installer for Service Watch Desktop.
True Digital Experience Monitoring
Service Watch Desktop measures system, network, and application performance across the full spectrum of SaaS and business critical application. Whether users are working from home, on the road, branch, or headquarters ensuring proper user experiences is critical to business productivity and user satisfaction.
Service Watch Desktop is encrypted end-to-end and comes with configurable privacy and domain filters to ensure business critical information is collected.
Service Watch Desktop can be installed on a subset of users deployed through Active Directory or other Electronic Software Distribution methods and is capable of quickly delivering insight and results.
How To Get Started?
Service Watch is simple to get started with just like the rest of Exoprise solutions.
- Create a Service Watch Desktop configuration and choose which Service Watch Browser configuration to associate. We recommend you try it yourself first.
- Define a set of filters and domains that you want to monitor applications for. The Service Watch extension will then be able to monitor those applications.
- Once you save a Service Watch Desktop configuration, you’ll be able to send a link to any user where they can get started.
You can invite anyone to install Service Watch Desktop and collect data on any domains and applications that you specify.
Who’s It Good For?
Selecting end-user candidates to run Service Watch Desktop can vary depending on what you are trying to do. Trying to diagnose application performance for end-users in remote locations or mobile users is a good starting point for Service Watch:
- Mobile or Remote Users
Service Watch is excellent for measuring the performance of cloud and custom applications from the end-user perspective no matter where they are located. If you have end-users that telecommute or users that are on the go, invite them to install Service Watch extensions and configure it for their most critical Line of Business (LOB) apps.
- Branch Office Users
If you have pro-users or administrators in branch offices, as well as knowledge workers that are dependent on apps like Office 365, SharePoint, OneDrive and more, then they are good candidates for installing Service Watch.
- Users That Complain of Slow Performance
When you are troubleshooting slow performance or network problems for users, they can be great candidates for inviting to install the Service Watch extension and configuring domains for their critical sites and apps.
- Try It With IT or Network Administrators
To get an early understanding of how Service Watch works, you should invite other IT personnel to setup the Service Watch extension for monitoring applications like Office 365, SharePoint, Service Now and more.
Find Out More
Read more about Service Watch on the following pages: