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Service Watch Overview

Exoprise Service Watch is Real-User Monitoring (RUM) for SaaS and third-party applications. Service Watch monitors mission-critical web services and applications from the end-users perspective — by watching their browser and examining third-party applications from the network perspective.

Service Watch detects application and network performance problems that cause reduced productivity and frustrate end-users.

Actual End-User Experience

Service Watch measures actual end user experience no matter where the user is located. Service Watch is perfect for remote and roaming users accessing mission-critical enterprise cloud or custom web applications.

Service Watch can operate against any list of domains and applications — internal or external cloud apps. With Service Watch you get a perspective into the health and performance of all your applications without having to instrument or alter the servers.

How To Get Started?

Service Watch is pretty simple to get started with just like the rest of CloudReady.

  1. Invite end-users to install the Service Watch extension. We recommend you try it yourself first. Choose end-users that exist in different environments to understand their end-user experience.
  2. Define a set of filters and domains that you want to monitor applications for. The Service Watch extension will then be able to monitor those applications.
  3. That’s it, its that simple.

You can invite anyone to install the Service Watch extension and collect data on any domains and applications that you specify.

Run Service Watch Everywhere or Diagnose Specific Problems

Selecting end-user candidates to run Service Watch can vary depending on what you are trying to do. Diagnosing specific application or web performance problems for end-users in remote locations or mobile users can be a good starting point for Service Watch:

  1. Mobile or Remote Users
    Service Watch is excellent for measuring the performance of cloud and custom applications from the end-user perspective no matter where they are located. If you have end-users that telecommute or users that are on the go, invite them to install Service Watch extensions and configure it for their most critical Line of Business (LOB) apps.
  2. Branch Office Users
    If you have pro-users or administrators in branch offices, as well as knowledge workers that are dependent on apps like Office 365, SharePoint, OneDrive and more, then they are good candidates for installing Service Watch.
  3. Users That Complain of Slow Performance
    When you are troubleshooting slow performance or network problems for users, they can be great candidates for inviting to install the Service Watch extension and configuring domains for their critical sites and apps.
  4. Try It With IT or Network Administrators
    To get an early understanding of how Service Watch works, you should invite other IT personnel to setup the Service Watch extension for monitoring applications like Office 365, SharePoint, Service Now and more.

Find Out More

Read more about Service Watch on the following pages:

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