Common Questions For Alarms
Alarms are generated by Exoprise when it detects an error or poor performance with the service being monitored from a sensor. Alarms can be disabled, enabled, snoozed, tuned and adjusted. When an alarm condition is detected it can generate emails to recipients, send texts and be logged to a site for forwarding.
Important alarms are configured automatically as sensors are deployed provided you accepted the defaults. You can also add alarms for different, non-default elements of a sensor.
A configurable waiting period can be specified when setting up a sensor. By default, its four hours but you can choose to wait longer depending on network conditions. Choose a longer waiting period if you have a network that behaves differently throughout the day.
Tuning up an alarm increases or decreases the threshold so as to NOT send as many alarms, it makes them less sensitive. Read more about alarm tuning.
Tuning down an alarm increases or decreases the threshold so as to send MORE alarms, it makes them more sensitive. Read more about alarm tuning.