What’s New

March 2022

New Service Watch Browser Overview

We recently updated our Service Watch Browser detail page for diagnosing Domain, URL, and User issues. More improvements are on the roadmap and the update should make it easier to pinpoint problems

New Real-time UDP Streaming Path Metrics

Exoprise recently added support for real-time UDP streaming network analysis to Service Watch Desktop. For core network applications that utilize UDP streaming protocols such as Teams, Zoom, WebEx, and others, we analyze and capture end-to-end path latency, jitter, and packet loss. This feature is in beta.

February 2022

Multi-Factor Authentication Support for the Synthetic Sensors

Supporting and testing MFA for Microsoft 365 was a frequently requested feature. Now, with this update, we provide script-free testing of Microsoft 365 against accounts that have MFA enabled on them.

Read more about the new feature announcement

And a step-by-step setup guide

Azure Active Directory MFA Single Sign-On for Any SaaS App

If Azure AD is being utilized for Single Sign-On integration, you can test that web site utilizing accounts that have MFA enabled as well.

Contact support@exoprise.com with any questions.

January 2022

Reduced Teams AV Bot OAuth Permissions

Along with extensive testing, Exoprise reduced the set of permissions required by the Teams AV Bot OAuth authorization. Tenant admin consent is still required. Under utilized permissions were removed.

Go here to update the OAuth registration and synchronize your tenant with the reduced Bot permissions. This is not an immediate requirement, the permissions were unused. Updating the registration should have no effect on the running sensors. Accepting or updating the registration still requires tenant admin.

More information can be found here and instructions on how to accept the new OAuth authorization.

Upgraded TLS and Forward Secrecy for our Load Balancers

Exoprise recently upgraded the minimum supported TLS versions to TLSv1.2 If you have trouble connecting you will need to upgrade your browsers to a newer version (you shouldn’t be running anything that old anyway).

December, 2021

Support for the new Service Communications Graph API

At the end of December Microsoft will retire their old Service Communications API. We have upgraded support for the new Service Communications Graph API and instructions on how to accept the new OAuth Authorization to enable a seamless upgrade to the new API.

Go here to accept the new OAuth registration. Scroll down, select the new Graph API, add a unique label, and click Add.

More information about the Service Communications Update

Fall Releases, 2021

Have a look at the product enhancements and introductions we delivered in the fall of 2021

Fall Releases, 2021

2nd Quarter, 2021

Have a look at the latest features we delivered in the 2nd Quarter of 2021
2nd Quarter, 2021 Product Updates

March, 2021

Please look here for a compendium of our latest updates. See what we’ve been up to for the month of March in 2021.

October 16, 2020

Various Dashboard Updates

We updated the Widget Menu for the dashboard to simplify and provide the ability to add new widgets to the top or the bottom of a layout (tab).

New Tab Reset Time Range Option

Easily update the time period or range for all widgets on a tab now. From the a layout click the gear icon, then settings. In the dialog, choose a time period in the ‘Reset Time Range’ option and click OK to apply it. All of the widgets will now have the same time period.

New Twitter Widget

We also added a new Twitter widget so that you can display twitter feeds alongside Exoprise sensor data. When adding this widget to your dashboard, you can easily select from pre-configured relevant cloud status feeds. Or add any feed that might interest you.

August 13, 2020

We released a beta for a new Email Graph sensor that utilizes OAuth and the Microsoft Graph API. This sensor executes more actions against the Exchange mailbox captures end-to-end message queue hop statistics. This enables customers to diagnose slow mail queue servers, senders and more.

Configure an Email Graph Sensor

More Actions and Timings Against the Mailbox

More actions that are supported by the Graph API are executed against the mailbox which exercises more functionality of Exchange including Listing Folders, Listing and Sorting inbox items, checking Mailbox settings and rules. These timings can indicate potential slowdowns for Exchange and the mailbox.

Hop-by-Hop Message Queuing Timings

When possible the Email Graph sensor analyzes the auto-responder reply to gather hop-by-hop message queue timings. Some SPAM and mail providers do not provide timestamps and we are still working on our parsing to ensure we can support ALL of the different formats. For each sensor run, the slowest outbound hop and slowest inbound hop is provided as well as the message id.

Leverages OAuth to Eliminate Passwords

The Email Graph Sensor utilizes OAuth to eliminate the use of passwords and makes it possible to leverage accounts that have MFA. This is just like the OAuth that has been integrated into the Exchange Online (EWS) and other Email sensors.

June 24th, 2020

SharePoint Monitoring Upgrade and New Improved OneDrive sensor

The SharePoint sensor was recently upgraded and a new OneDrive sensor was added. Previously, OneDrive was handled by the SharePoint sensor.

SharePoint Sensor Upgrade

The SharePoint sensor was recently upgraded to a better headless browser (Chromium, Edgium derived). This browser has better rendering support for SharePoint Modern and Azure AD / SSO login capabilities. Additionally, support was added for flexible file upload and download sizes. Reconfigure the sensor to take advantage of the changes.

You may want to tune alarms depending on the alarms, logon type and network conditions.

New OneDrive Sensor

Based on customer feedback and requests, we separated the SharePoint and OneDrive monitoring and created a new OneDrive sensor. Where possible, in most cases, we made the conversion automatic and seamless and have segregated the crowd-based comparisons.

March 16th, 2020

Improved WGET Redirection Support

Based on customer feedback, we released improvements to the WGET sensors for testing website/URL availability. The sensor now supports redirection which makes it easier and more intuitive to configure. Additionally, the WGET sensor utilizes and updated Agent String which some sites require.

March 9th, 2020

New OAuth API and Bulk Edit Capabilities

In anticipation of Microsoft End-of-life for Exchange Online Basic Authorization, Exoprise has improved support for OAuth updating and configuration.

Read more about the changes

You will need to update Exchange Online sensors to switch to OAuth before October 13th, 2020.

PowerShell OAuth API Support

We updated the PowerShell API to support changing OAuth registrations for sensors. Read more about the PowerShell Management API

Bulk Change Edit Sensors OAuth Support

We updated the Edit Sensors page page to support bulk changes to OAuth based sensors.

February 7th, 2020

Service Watch General Availability

Exoprise Service Watch is out of beta! For customers who have already taken advantage of the beta period, you can keep your sensors running like usual, but you will be charged for usage as of February 14. If you haven’t tried Service Watch out yet, click here to get started!

Never tried Real User Monitoring before? Find out why Service Watch is an important addition to your monitoring toolbox.

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