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Product Updates January 2023

Exoprise released new features at the end of 2022 and into January 2023.

New Metric Chart for Comparing Device Groups, Added to the App Network Layout

A new widget was released, in the menu, known as the Device Group Chart. Utilizing this chart, customers can visualize TCPIP and UDP path performance, packet loss, and latency by the different ISPs employees are using. This data is calculated in near real-time from Service Watch Desktop. See the following examples for where it’s located to add to the dashboard and a sample.


Adding a New Device Metric Chart
Adding a New Device Metric Chart


TCPIP and UDP Latency Metrics by Internet Service Provider
TCPIP and UDP Latency Metrics by Internet Service Provider

The Device Metric Chart can be used to view network, system and application metrics grouped in many different ways:

  • Organizational Unit
  • Cost Center or Line-of-Business (LOB)
  • Internet Service Provider or ISP
  • Region, Location, Office, Home or other

Clicking through an elevated metric of latency, packet loss, jitter or other measurement reveals the top devices associated with the elevated condition. Here’s an example:

UDP Path Metrics by ISP Detail by Device
UDP Path Metrics by ISP Detail by Device

Added New All Layouts Dropdown

To make it easier to find different charts, content, layouts and “tabs” within the dashboard system we added the new ‘All Layouts’ tab.

All Layouts Tab Finder
All Layouts Tab Finder


Exoprise Management Client Upgrade

We recently upgraded our Management Client to a better, faster, and more capable browser engine. The Exoprise Management Client is what is used to deploy CloudReady synthetics  and setup Private Sites.

While the new upgraded Management Client is required for certain operations at this point, starting on February 20th, the older Management Client will not longer be allowed to view our site.

Upgrade the Management Client right now

Read more about the Management Client

Power BI Templates

We’ve released the first version of our Power BI Templates for Microsoft Power BI. The Exoprise Power BI templates allow you to import and visualize Exoprise data in Microsoft Power BI.

Exoprise Power BI Template
Exoprise Power BI Template

You can download the Power BI Templates from the API and Embedding page

Sensor Pause Improvements

We recently improved the pause and error pause capabilities of CloudReady Synthetic sensors to provide more capability. CloudReady Synthetic sensors are disabled when they are erroring too many times consecutively. Usually, it’s an indicator that a credential or network condition needs updating.

The conditions for when a sensor has been paused due to consecutive error conditions is now elevated to the Edit Settings page for each sensor.

Bug Fixes

We bury the bug fixes here at the end, they happen to the best of us:

  • We fixed a bug with the Teams synthetic not recognizing that it had landed on the correct team during initialization
  • We are attempting to force Tls1.2 in a number of the graph sensors
  • We fixed a Service Watch Browser bug related to aggregate traces from a private site
  • We fixed a number of column name issues in the Service Watch Browser canonical
  • We improved the page titles for the Device Group wizard

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